Careers
Wilson Lodge is a premier destination known for its luxurious accommodations, exceptional service, and stunning surroundings. We are committed to creating memorable experiences for our guests and maintaining the highest standards of hospitality.
Join our hospitality team and enjoy a plethora of benefits. Our company offers a healthy work-life balance, flexible working hours, and ample opportunities for growth and development.
Reception Manager
Full Time
contact@wilsonlodge.co.uk
Send your CV:
Responsibilities:
Oversee the daily operations of the reception area, ensuring smooth and efficient service.
Manage and train reception staff to ensure high standards of customer service.
Handle guest inquiries, complaints, and requests in a professional and timely manner.
Coordinate with other departments to ensure guest satisfaction and seamless operations.
Maintain accurate records of bookings, payments, and guest information.
Implement and enforce policies and procedures to enhance the guest experience.
Monitor staff performance, provide feedback, and conduct performance reviews.
Manage scheduling and ensure adequate staffing levels at all times.
Assist with budgeting and financial management of the reception area.